Share
The Resume of Shae Sprigg
01
Hello! My name is Shae Sprigg, and I am a System Implementation Engineer and Web Developer based in San Diego, CA. I have almost 25 years of experience in the technology sector, ranging from networking to coding.
In addition to a can-do attitude, I can also teach – I’ve traveled the country extensively, conducting technical training for corporations such as E*Trade, Franklin Templeton Investments, and Software Answers, with consistently high scores in class evaluations.
I am a highly motivated, process-oriented, strategic thinking, personable professional, with autodidactic tendencies. (And I’m great with adjectives!) Also, I bring donuts.
02
By The Numbers
0
Years: Technical Trainer
0
Years: Web Development
0
Cups Of Coffee
03
Work History
2021 – Present
SYSTEM IMPLEMENTATION ENGINEER | SORA PARTNERS | SAN DIEGO, CA
- Responsible for the networking, installation and configuration of Toast POS systems, on-site or via video conference
- Facilitate expert training for restaurant management and staff, from menus to accounting
- Creator and Administrator of the internal “Intranet”; responsible for documenting all company procedures in searchable data
- Creator and Administrator of the company website; monitoring, troubleshooting and updates
- Selected for the “Premium Toast Training” Team, and for the Sora Partners internal training team
2010 – 2016
DIGITAL MARKETING MANAGER | PROMODZ GAMING | SAN DIEGO, CA
- Responsible for conceptualizing and executing marketing strategies
- Website/graphic designer, copywriter, and creator of weekly content across several social media platforms
- Project Manager for branded client orders: Responsible for the go-to-market strategy, budgeting and forecasting, execution and follow up
2005 – 2021
WEBSITE DEVELOPER | LIQUID BLUE DESIGNS | SAN DIEGO, CA
- Consult with clients to perform requirements analysis, illustrate wire frames, and set project milestones
- Create websites, product configurators, logos, and marketing materials for a variety of businesses, organizations and individuals
- Client trainer of the WordPress CMS, creating curriculum and training materials tailored to each specific build
- Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets
2003 – 2005
SOFTWARE TRAINER | SOFTWARE ANSWERS | ORLANDO, FL
- 75% nationwide travel to instruct 4-day on-site software training classes for new clients
- Helped facilitate the post-sale implementation process, to ensure a smooth transition to training
- Configured and re-engineered software to fit the needs and wants of the customer
- Responsible for follow-up and technical support for my assigned client base
2001 – 2003
ELECTRONIC SERVICES TRAINER | RIVER CITY BANK | SACRAMENTO, CA
- Conducted on-site classroom training for internal bank employees and external business customers
- Responsible for implementation of business clientele, throughout the project cycle and into support
- Instrumental in developing and documenting departmental procedures and training manuals
- Received remarkably high scores in class evaluations, averaging 4.8 out of 5
1999 – 2001
TECHNICAL SUPPORT SPECIALIST | E*TRADE SECURITIES | SACRAMENTO, CA
- Provided technical support via phone and email; responsible for troubleshooting and resolving cases
- Recognized as a top performer for consistently exceeding my case quota
- Selected to represent E*Trade on the E*Mobile, traveling across the country to train customers in on-line investing and the E*Trade interface
1997 – 1999
RESEARCH/ADJUSTMENTS SPECIALIST V | FRANKLIN TEMPLETON INVESTMENTS | SACRAMENTO, CA
- Researched and corrected processing errors, and adjusted subsequent dividends
- Chosen as a member of the pilot team for a new shareholder accounting system, to be utilized by associates company wide
- Traveled to Franklin sites across the US to give expert classroom training on the functionality of the InveStar system, while still maintaining my research case load
04
My Reviews
05
My WORK
BIG BROTHERS BIG SISTERS
FETCH COCKTAILS
TAVOLA MODERNA
STREAMERS SPIRITS
CAR CREDIT RESCUE
FRANK AUTO SERVICE
LOADING DOCK
PROMODZ GAMING
STEGLITZ POWER
LIQUID BLUE DESIGNS
06
Notable Accomplishments
PROFESSIONAL
- Developer of a company-wide Intranet and much of its content; knowledgebase, roster, calendar, etc. (Sora Partners)
- Achieved the title of "Corporate Sponsor" through my pro bono work for Big Brothers Big Sisters of San Diego (Liquid Blue Designs)
- Published graphic template author for Envato, with a score of 4.7 out of 5
- While contracted as a digital marketing consultant, I devised a marketing plan that increased event attendance by 110% (Liquid Blue Designs)
- Brokered a deal with Machinima Gaming for a line of signature Xbox controllers, resulting in a 35% revenue increase across the board (ProModz)
- Received consistently high scores in class evaluations, averaging 4.8 out of 5 (River City Bank)
- Recognized twice as a top performer, for consistently exceeding my case quota (E*Trade Securities)
- Selected from thousands of applicants to travel across the country as a representative of E*Trade, facilitating on-line investing training classes in 8 different states (E*Trade Securities)
EXTRACURRICULAR
- Sole organizer and manager of an 80-employee volleyball league (Franklin Templeton, 2 Years)
- Team Captain in the Sacramento Corporate Games (Franklin Templeton, 1 Year)
- Facilitated a 150-person company trip to "Bay To Breakers", a 7.5 mile charity race in San Francisco (E*Trade Securities, 2 Years)
- Raised over $2000 for the Susan G. Komen Foundation with the "Wear Jeans to Work Day" project (River City Bank)